{"id":6685,"date":"2025-12-09T17:23:17","date_gmt":"2025-12-09T23:23:17","guid":{"rendered":"https:\/\/librarytestdev.wpenginepowered.com\/?post_type=doc&p=6685"},"modified":"2026-01-06T19:31:28","modified_gmt":"2026-01-07T01:31:28","slug":"accessing-support","status":"publish","type":"doc","link":"https:\/\/library-staging.tradingtechnologies.com\/trade\/overview\/tt-platform\/task-tt-platform\/accessing-support\/","title":{"rendered":"Accessing Support"},"content":{"rendered":"\n
\n\n

Before you Begin<\/h2>\n\n

This quick start guide gives you an introduction into the Trading Technologies Support Portal.\n\n <\/p>\n\n\n

Accessing the TT Support Portal<\/h3>\n\n

To login to the TT Service Portal:<\/p>\n\n

    \n
  1. \n

    In your browser, navigate to https:\/\/tradingtechnologies.service-now.com\/csm<\/a>, or click My open tickets<\/strong> on the TT Customer Portal Home<\/strong> page<\/a>.\n <\/p>\n <\/li>\n

  2. \n

    Press the Login button in the top right corner of the titlebar menu.\n <\/p>\n <\/li>\n

  3. \n

    The TTID login page opens. Enter your TTID credentials to access the support portal.\n <\/p>\n <\/li>\n <\/ol>\n\n

    Opening a New Case (Incident or Request)<\/h3>\n\n

    <\/p>\n\n

    To open a new case:<\/b><\/p>\n\n

      \n
    1. \n

      Press the Case button in the top right corner of the titlebar menu.<\/p>\n <\/li>\n

    2. \n

      In the dropdown menu that appears, select Create Case. The Support window appears.\n <\/p>\n <\/li>\n

    3. \n

      You have the option of reporting an Incident or submitting a request.\n <\/p>\n

        \n
      • \n

        Incident<\/strong> : use the Incident option to report an issue related to unexpected\n behavior within the TT platform.<\/p>\n <\/li>\n

      • \n

        Request<\/strong> : use the Request option to submit a request for information related to\n billing, training, or to submit suggestions for software enhancements.\n <\/p>\n <\/li>\n <\/ul>\n <\/li>

      • \n

        Populate the required fields. You can optionally use the Attachment button to add files, screenshots, or\n any additional items to your inquiry.<\/p>\n <\/li>\n

      • \n

        When complete, press the Submit button to send in your request.\n <\/p>\n <\/li>\n <\/ol>\n\n

        <\/p>\n\n\n

        Viewing Cases<\/h3>\n\n

        To view existing Incidents:\n <\/b><\/p>\n\n

          \n

        1. Press the Case button in the top right corner of the titlebar menu.\n <\/p><\/li>\n

        2. In the dropdown menu that appears, select My Cases.<\/p><\/li>\n

        3. The Cases window appears. The Cases window includes an optional filter to drill down to specific cases. \n <\/p><\/li>\n <\/ol>\n\n

          Exporting Cases<\/h3>\n\n

          You can optionally export the information related to your cases from the Cases window.\n <\/p>\n\n

          To export your case data:<\/b><\/p>\n\n

            \n

          1. From the Cases window, press the \u2018hamburger menu\u2019 next to Cases.<\/p><\/li>\n

          2. Select the option to export case data, select the format. You can export case data as either a pdf, Excel, or .csv document.<\/p>\n

            <\/p>\n <\/li>\n <\/ol>\n\n

            Filtering Cases<\/h3>\n\n

            You can optionally use the filter to find the specific case data you would like to view or export. \n <\/p>\n

            To filter the list of Cases:<\/b><\/p>\n\n

              \n

            1. From the Cases window, press the Filter button to open the Filter menu.<\/p><\/li>\n\n

            2. In the filter menu, you can populate the conditions of the filter or use the Load Filter button to use an existing filter. \n <\/p>\n

              <\/p>\n <\/li>\n <\/ol>\n\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"

              Before you Begin This quick start guide gives you an introduction into the Trading Technologies Support Portal […]<\/p>\n","protected":false},"author":2,"template":"","meta":{"_acf_changed":false,"footnotes":""},"docs-category":[350],"class_list":["post-6685","doc","type-doc","status-publish","hentry","docs-category-task-tt-platform"],"acf":[],"_links":{"self":[{"href":"https:\/\/library-staging.tradingtechnologies.com\/ja\/wp-json\/wp\/v2\/doc\/6685","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/library-staging.tradingtechnologies.com\/ja\/wp-json\/wp\/v2\/doc"}],"about":[{"href":"https:\/\/library-staging.tradingtechnologies.com\/ja\/wp-json\/wp\/v2\/types\/doc"}],"author":[{"embeddable":true,"href":"https:\/\/library-staging.tradingtechnologies.com\/ja\/wp-json\/wp\/v2\/users\/2"}],"version-history":[{"count":0,"href":"https:\/\/library-staging.tradingtechnologies.com\/ja\/wp-json\/wp\/v2\/doc\/6685\/revisions"}],"wp:attachment":[{"href":"https:\/\/library-staging.tradingtechnologies.com\/ja\/wp-json\/wp\/v2\/media?parent=6685"}],"wp:term":[{"taxonomy":"docs-category","embeddable":true,"href":"https:\/\/library-staging.tradingtechnologies.com\/ja\/wp-json\/wp\/v2\/docs-category?post=6685"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}